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Contact Us – Symons Bus & Coach Service Narooma

Phone
Mon–Fri, 9am–3pm
Email
Replies during business hours
Address
179 Old Hwy, Narooma NSW 2546

Raising a Concern About Student Behaviour

If your child has received a warning or had their travel affected as a result of a behaviour incident on a Symons Bus service, we are happy to discuss the matter. However, we ask that all contact with our staff is conducted respectfully and during business hours.

As a contracted school bus operator under Transport for NSW, Symons Bus has a legal duty of care to all students on board. Enforcing the Code of Conduct is not discretionary — it is part of meeting that obligation and keeping every student safe. Our drivers and office staff can only report what they directly witnessed on the bus.

You can also raise concerns through your child’s school. The school principal is a key stakeholder in the school bus system and can liaise with us on your behalf — particularly useful if the situation also involves other students or school grounds.
Please read before calling
●Do not call while you are angry, upset, or under the influence of alcohol or any other substance.
●Write your concerns down first — this helps keep the conversation calm and constructive.
●Do not send emails or leave voicemails while in a heightened emotional state.
●Calls must be made during business hours: Monday–Friday, 9am–3pm.

Symons Bus has a zero-tolerance policy for verbal abuse directed at our staff. Abusive calls or messages will be noted and may be referred to the relevant authorities. Written contact via email is often the most effective way to resolve a concern — it gives both parties time to consider the matter carefully before responding.

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